Oxendale Chrysler Dodge Jeep
May 20, 2015
Dear Valued Client:
We have been advised that Air Bag Inflators are due to be available for the Air Bag Inflator Recall during the month of June. We do anticipate a great deal of questions resulting from Press Reporting. We have attached reference sheet of all vehicles involved as well as the NHTSA website for further research.
We recognize that any recall is important to our customers and their vehicle ownership. Because Recalls are VIN specific, we can verify if your vehicle is affected prior to receiving notice in the mail. You can update your mailing address at Chrysler.com or calling 800 853 1403.
We have been advised these parts will be distributed under a controlled allocation system. As a dealer, we do not have control over the allocation process. Oxendale Chrysler is prepared to do the following:
1) We will Special Order the Parts for your vehicle if they are not available at the time of your request for the recall to be performed and schedule repairs when parts are received..
2) The actual repair time varies depending on the vehicle. We will be assigning Journeyman Technicians with the proper skills to perform this recall. We will ask for your vehicle to remain with us for no more than one day during the repair scheduled by our Service Department.
3) Currently, there are no provisions from Chrysler for alternative transportation. We do offer a shuttle service (to and from home) to our customers during maintenance and repairs.
4) It is important to be aware that Oxendale Chrysler has completed recalls well above the National Average in all cases where Parts have been made available. (Stats available in Service )
5) We will be scheduling additional Service hours to complete Recall repairs as parts become more readily available to meet expectations.
6) Federal Law prohibits disconnecting the Air Bag or modifying the system in any way.
All of us at Oxendale Chrysler share your concern over the safety issues surrounding this or any recall that is issued affecting your vehicle ownership. If for any reason, we have not answered your questions or addressed your concerns adequately, please feel free to contact the resources below.
Sincerely,
Oxendale Chrysler Dodge Jeep Ram